Code Of Ethics

The Standards We Live By: Our Ethical Promise

I believe that how we treat you is just as important as the car you drive. This guide is my way of showing you our personal dedication to providing exceptional service while staying true to the highest moral and professional standards.

As proud members of NADA, every one of us here at VIP Nissan Rogue Lease stands firmly behind the values and principles you see below. We also make it a point to strictly follow every federal, state, and local law that keeps our business—and your experience—safe and fair.

Our Daily Commitments to You

• Integrity First: We promise to run our business with real integrity and never cut corners when it comes to ethical practices.

• Respect for Everyone: We treat every single customer with honesty and respect. We have a zero-tolerance policy for bias and follow all anti-discrimination laws to the letter.

• Professional Guidance: We aim to provide expert, professional service that is actually tailored to what you need, not just what we want to sell.

• Total Accuracy: We will always be 100% truthful about our products and we stand firmly behind every guarantee and warranty we offer.

• Honest Advertising: I make sure our advertising is helpful, transparent, and—most importantly—true.

• No Surprises: We provide clear service estimates and will explain every bit of work we do in plain English, whenever you ask or the law requires it.

• Responsive Service: If you have a problem, we will handle it with speed, courtesy, and a professional attitude to make things right.

• Keeping Our Word: When we make a commitment, we put it in writing and we honor it in full.

The Roadmap for Excellence

We use the NADA Ethics Guide as our compass. It helps us stay on the right track across the four most important parts of our dealership: how we sell, how we serve our customers, how we handle financing, and how we market our vehicles to the community.